Support

Need help? We're here to assist you.

Frequently Asked Questions

How do I contact support?

The best way to reach us is by email at info@generalsoftwarecompany.com. Please include the name of the app you're using, a description of your issue, and any relevant screenshots. We typically respond within 24-48 hours.

How do I delete my account or data?

To request deletion of your account or personal data:

1. Open the app and navigate to Settings
2. Look for "Account" or "Privacy" options
3. Select "Delete Account" or "Delete My Data"
4. Follow the on-screen instructions to confirm

If you cannot find this option in your app, or need assistance, email us at info@generalsoftwarecompany.com with the subject line "Data Deletion Request" and include:

• The app name
• The email address associated with your account
• Any other identifying information

We will process your request within 30 days as required by applicable privacy laws.

Where can I find privacy information?

Our Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

How do I report an issue or bug?

To report an issue, please email us at info@generalsoftwarecompany.com with the following information:

• App name and version number
• Device type and operating system version
• Description of the issue
• Steps to reproduce the problem
• Screenshots or screen recordings (if applicable)

How do I request a refund?

Refunds for app purchases or in-app purchases are handled by the respective app stores:

• Apple App Store: Request a refund at reportaproblem.apple.com
• Google Play Store: Request a refund through your Google Play order history

Data Deletion Requests

In compliance with Google Play and Apple App Store requirements, we provide the ability to request deletion of your personal data. You can submit a data deletion request by:

1. Using the in-app account deletion feature (where available)
2. Emailing info@generalsoftwarecompany.com with the subject "Data Deletion Request"

Upon receiving your request, we will delete your personal data from our systems within 30 days, unless we are required to retain it for legal or legitimate business purposes.

Contact Us

For any other questions or concerns, please reach out: